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Customer Service

At Advanced Antivibration Components - AAC, we provide products exclusively related to the elimination of vibration, energy absorption and protection of components and devices from shock and possible destruction. AAC offers a wide range of shock & vibration isolation products, which include stud & nut type mounts, base plate fastened mounts, wheels, leveling & foot mounts, suspension mounts, spring, steel mesh & cable mounts, bumpers, channel mounts, bushings & grommets, and pads & tapes. These products are stocked in different materials, including rubber, neoprene, urethane, Sorbothane®, stainless steel mesh and springs. Many are suitable for use in extreme environmental conditions. Of special interest is a complete selection of silicone gel stud mounts, pads, and foam sheets, as well as paste-type and sheet-type thermal gel. 

 

Domestic Sales Terms & Conditions

Open Account Orders: A minimum order is $50 plus shipping charges. Orders requiring any type of special handling or certification are subject to additional charge. Terms: Net 30 days, F.O.B. New Hyde Park

Credit Card Orders: For your convenience, we accept VISA®, Mastercard®, American Express®, Optima®, Discover® and Diners Club®. You will be billed for merchandise and freight when parts are shipped, subject to credit card approval. A minimum order is $50 plus shipping charges.

Credit: New accounts having a satisfactory rating will receive open credit terms; otherwise, initial orders may be on a credit card or a C.O.D. basis pending credit approval. C.O.D. orders are subject to an additional handling charge.

Methods of Shipment: U.P.S., FedEx, DHL, or as specified by customer.

Returns and Exchanges: All returns and exchanges must have prior written approval. Returns must be made within 15 days after receipt of material. Returned merchandise will be inspected and a charge will be made for restocking. No credit will be allowed on used or modified parts, or catalog parts purchased on a quantity basis. Notification of any shortages must be reported within 10 days after receipt of goods.

 

International Terms & Conditions

Minimum Order: $75 with a $10 charge for our standard export handling; i.e., $85 minimum billing. If the order exceeds $100, there is no export handling charge made.

Large Quantity Order: Considerable discounts are made available for large quantity orders. Please request a quote for price and delivery.

Open Account Orders: If you have an open account, we will ship and bill you, net 30 days, F.O.B. New Hyde Park, NY.

Credit Card Orders: For your convenience, we accept VISA®, Mastercard®, American Express®, Optima®, Discover® and Diners Club®. You will be billed for merchandise and freight when parts are shipped, subject to credit card approval. A minimum order is $85 plus shipping charges.

Credit: Purchase orders accompanied by Bank References will be shipped on open credit terms. Otherwise, an irrevocable letter of credit or prepayment is requested.

Methods of Shipment: U.P.S., FedEx, DHL, or as specified by customer.

Returns and Exchanges: All returns and exchanges must have prior written approval. Returns must be made within 15 days after receipt of material. Returned merchandise will be inspected and a charge will be made for restocking. No credit will be allowed on used or modified parts, or catalog parts purchased on a quantity basis. Notification of any shortages must be reported within 10 days after receipt of goods.

 

Disclaimer

Price and specifications are subject to change without notice. Every effort has been made to provide accurate technical and product information. The company disclaims responsibility for any error or omission in the accuracy of the technical and product information published.

 

Ordering by phone

516-328-3662

Please call our sales department Monday to Friday between 8:00 am and 5:00 pm Eastern time to place an order. Our staff will also be able to provide you with price and stock status for all catalog items. For larger production quantities, we can fax you a written quote of price and delivery.

 

Ordering by e-mail:

aacsupport@vibrationmounts.com

Please specify part numbers, quantities, desired method of shipment and delivery dates in your request when using the ordering methods above. Orders are promptly processed by our Sales Department.